Frequently asked questions

I just placed my order. When do I get my toothbrushes?

The toothbrushes are shipped out usually the day after you placed your order, and in case of delays will be shipped out within a week. The shipping process can take from 5 work days up to two weeks depending on: 1 - whether you are located in the EU or not, 2 - how busy postal services are currently.

Where can I track the status of my order?

We ship using PostNL. When we complete an order, you will receive an email with your track & trace code. You can track your order on the PostNL website.

Do you ship to my country?

We ship to the following countries:

Within Europe:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

Internationally:
Australia, Canada, New Zealand, United States, Caribbean Netherlands.

I have not received my order / my tracking link has not updated in a while.

Due to the size of our packages being small, it sometimes happens that tracking information gets desynchronised. The package should still be on its way despite the tracking information not updating. If your package does not arrive within two weeks of it being shipped out, please contact us on info@barefolk.eu so we can contact the post office. We will either send you a refund or attempt to send the package again.

According to the tracking link, my package has been returned to sender.

This happens when two or multiple attempts at delivery have failed. To prevent this ensure you keep a close eye on your tracking link to receive the package or provide an address with an adequately sized mailbox. Our packages are approximately 300x211x30mm in size.

I have another question / feedback.

Please reach out to us at info@barefolk.eu so we can stay in contact. We appreciate all feedback.